Maintenance service

 

We provide monthly and daily system maintenance services to help support Unix/Linux servers. This is useful for companies and individuals who want the benefits of using Unix/Linux and open source servers, but don't have the time and/or knowledge to monitor the system and to keep it up to date. 

Tasks Starter Basic Standard Premium
Remote network services monitoring
Security audit (of important system files, etc.)
Logfile monitoring Weekly 3 times/week Daily Daily
Backup of important configurations Weekly 3 times/week Twice/week Daily
Security release updates or fixes (if applicable) Twice/month Weekly Twice/week Daily
Software (package) release updates (if applicable) Quarterly Monthly Twice/month Weekly
Monitor system administration tasks
Maintenance work reporting Monthly Weekly Weekly Daily
Generic consultation
Email/Ticket support
Phone/LiveChat support
Service Level Window

Mon.-Fri. 9:00am - 5:00pm

Mon.-Fri.
9:00am - 5:00pm
Mon.-Fri.
9:00am - 6:00pm

Mon.-Sat.
8:00am - 8:00pm

Response Time 24 hours 8 hours 4 hours 2 hours

Support Incidents (*)

(Additional Support Incidents: 4,000,000 VND per time)

1 per year 3 per year 6 per year 12 per year
The fee maintenance/month 1,500,000 VND/month
3,000,000 VND/month
5,000,000 VND/month
10,000,000 VND/month
  Order Order Order Order

 (*) Available for system-down incidents only. Response time is a half in those cases.

Price Note:
- Minimum contract period: 3 months.
Special Discount:
- For multi-server systems, discount 25% for the second server and discount 50% from the third one.
- Discounts are available for pre-paid months and for long-term contracts.
- We can offer discounts for multiple systems; contact us for more information.

Note:

- The service does include basic consultation to help provide information or define tasks that should be done. Larger projects will be explained and need to be contracted before completed.
- The maintenance service is for open source Unix/Linux systems.